1 Does the cake come with candles or a knife? Every cake is delivered in its box and on a rigid base, so you can handle it without touching the piece itself. Sparkler candles are sold separately. We do not currently supply knives. 2 Can I see the cakes in person before ordering? Yes, and it is what we recommend when the cake matters. At all three shops you can see finished pieces in the case, touch the fondant, look at the finishes close up and talk to an adviser who will show you references. 3 Can I taste the cake before buying it? Only for wedding and quinceañera cakes for more than 100 people: a tasting appointment is booked at any of the three shops. For every other order there is no tasting. 4 Can I put a message or a dedication on it? Of course, and there is no charge. Write us the text exactly as you want it to appear, with its accents and its punctuation, because we copy it literally. If a name has a particular spelling, that is the one that goes on. 5 Can I put fresh flowers on the cake? Yes, and at weddings it looks beautiful. It has to be done properly: not every flower is safe against food, and several of the prettiest are toxic or arrive treated with florists' chemicals. 6 Can I ask for an exact colour? Yes, and it is one of the most frequent requests for weddings and quinceañeras, where the cake has to match the palette of the event. Ideally send us a photo of the fabric, the invitation or the flowers, not just the name of the colour. Burgundy means different things to different people. 7 Can I order the cake undecorated so I can decorate it myself? Yes, in two ways. We can hand you the cake covered in fondant only, at a base price, so you put whatever you like on top. Or a naked cake, that style where the sponge shows between the layers of filling, which is not a half-finished cake but a finish in its own right. 8 Can you copy a cake I saw online? We can take it as a reference and work from that idea, which is what we do every day. Bring it without hesitation. 9 Can you personalise the cake to my idea? Yes, it is our speciality. You can bring a photo, a sketch or a description and we will work it out with you. Custom decorated cakes have a minimum of 4 kilos. 10 I have a design made with artificial intelligence. Can you make it? Yes, and we love it when you arrive with a clear image of what you want. Just bear one thing in mind: we are bakers, not printers. We will get as close as we possibly can and it will be beautiful, but a real cake looks like a real cake, not like the perfect render on a screen. 11 Do you make cakes of film or cartoon characters? Yes, and we have whole collections devoted to the ones we are asked for most: superheroes, princesses, Mario Bros, Frozen, Barbie, dinosaurs, Harry Potter, Paw Patrol and several more. It is worth browsing the catalogue, because the design you want often already exists. 12 Do you make cakes with an edible photo? Yes. The image is printed on edible paper with food-grade inks and mounted on a catalogue cake or a bespoke one, so it is eaten along with the rest. 13 Do you make number or letter shaped cakes? Yes, they are among the most requested for milestone birthdays and first birthdays. They are done in two ways, depending on the effect you are after: sculpted as the number itself, or with the figure mounted on top of a cake. 14 How do I find out how my order is going? Ring the shop where you placed it with your order number, or message us on WhatsApp. The order number is what lets us find your order immediately. 15 How do I go about ordering a cake? There are three routes: the online catalogue, WhatsApp, or turning up at any of the three shops. For a catalogue cake the website is quickest; for a custom design it is worth talking to an adviser. 16 Do you have a catalogue with photos, sizes and prices? Yes: every design is photographed and explained in the online shop, with its servings and its price according to size. Wedding and quinceañera cakes are quoted separately because the price depends on the design. 17 Can you make a large catalogue cake smaller? It rarely works well, and we will say so plainly. A tiered cake was conceived with a balance and a movement of its own; cutting it down to one tier takes away exactly what you liked. What we do instead is propose options for fewer people with the same impact. 18 Can I order the same cake again? Yes, and we love it when that happens. If you kept your order number we can find the previous order with it and repeat the same design and the same flavour. 19 Can you send me a quote? Yes, usually the same day. To give you a figure rather than a range we need three things: how many people, what date, and what you have in mind. If the cake is already in the catalogue you do not need to wait for us at all: choose the servings and the price is there. 20 How far in advance should I order? Cakes from our online catalogue need two days' notice. Decorated birthday cakes take three to six days, sculpted or 3D designs about a week, and elaborate floral wedding cakes are usually booked two to three months ahead. If there is room in the ovens we will almost never say no, but the shop has to confirm it.