1 What if the design I want can't be made? We tell you beforehand, not afterwards. Some ideas will not hold themselves up, others will not survive the journey, and others would lose their proportions at that size. 2 Do you get fully booked in high season? Yes, we fill up. For Mother's Day, Christmas, Rosca de Reyes and the graduation and wedding seasons, the diary closes weeks in advance. 3 What if the cake doesn't look like what I ordered? Look at it when you receive it, calmly and in good light. If something does not match what was agreed, tell us the same day, with photographs of the whole cake and of the detail, and your order number. 4 Do the catalogue cakes look like the photograph? Very close. The catalogue photographs are of our own cakes, real ones, made in this kitchen. They are not mock-ups or stock images. 5 What guarantee does the cake have? Our cakes carry a quality guarantee and you can make a claim within 24 hours of receiving one. When the order is placed you receive a contract by email with the clauses: read it, sign it and send it back to the same address. 6 Can I cancel or change my order? The conditions are in the contract that reaches you by email when the order is placed. Refunds follow our cancellation and refund policy, with its terms and conditions. The first thing, always, is to write to us as soon as you know.